This Privacy Policy applies to the Intellnovo website, the enquiry form, the private product preview, and software or services that Intellnovo operates for client businesses. It does not replace the privacy notice of a client business that uses our services to communicate with its customers.
Information we collect
Information you send to us
When you contact us, we may collect your name, company, email address, phone or WhatsApp number, the area you are interested in, and any message you choose to provide. We also receive technical information needed to protect the form from abuse, such as a security-check result and basic request details. If we give you access to our private product preview, a functional cookie remembers that access on your device for up to 30 days; it is not used for advertising or analytics.
WhatsApp Business information
For client businesses, our services may process information exchanged through WhatsApp Business, including phone numbers, names or contact details, message text, media or attachments, timestamps, message status, conversation identifiers, and other message metadata. The exact information depends on the client’s configuration and the permissions granted through Meta.
Information from service providers
We may receive information from infrastructure and security providers that help us host, protect, deliver, and support the service. We do not ask for or store Meta passwords or access tokens in the ordinary website contact form.
How we use information
We use information to respond to enquiries, provide software and automation services, operate and improve WhatsApp automation and customer-support workflows, troubleshoot and secure our services, communicate with client businesses, comply with legal obligations, and prevent fraud or abuse. We do not sell personal information.
Client businesses and WhatsApp users
When a client business uses Intellnovo to communicate with its customers, that client business decides why customer information is collected and how it should be used. Intellnovo processes that information to provide the contracted service and follows the client’s instructions, subject to applicable law and Meta’s platform rules. Customers should also contact the relevant client business about its own products, messages, and privacy practices.
Sharing and service providers
We share information only as needed to operate the service, including with hosting and infrastructure providers, email providers, security tools, Meta/WhatsApp platform services, professional advisers, or authorities where legally required. Service providers may process information in countries outside Ghana, with appropriate contractual or technical safeguards where required.
Retention and security
We retain information only for as long as it is needed for the purpose collected, the client relationship, security and audit records, or legal obligations. Retention can vary by client service and the type of information. We use access controls, secure transmission, provider safeguards, and reasonable operational measures to protect information, but no internet service can guarantee absolute security.
Your choices and deletion requests
You may ask to access, correct, or delete personal information we control. To request deletion of WhatsApp-related information, follow the instructions on our Data Deletion page. We may need to verify your identity and may retain limited information where the law requires it; retained information will be isolated and protected.
Children
Our website and professional services are intended for businesses and adults. We do not knowingly solicit personal information from children.
Updates and contact
We may update this policy when our services or legal obligations change. The updated date appears at the top of this page. For privacy questions or requests, contact platforms@intellnovo.com or write to Intellnovo, Devtraco Estate, Community 18.