1. Using Intellnovo
By using this website or engaging Intellnovo for services, you agree to these terms. If you use Intellnovo on behalf of a business, you confirm that you have authority to accept these terms for that business.
2. Our services
Intellnovo provides software development, automation, integrations, and related support. Specific deliverables, fees, timelines, ownership, and support commitments may be set out in a separate proposal, statement of work, or client agreement. If another signed agreement conflicts with these terms, the signed agreement controls for that service.
3. WhatsApp and client responsibilities
Clients are responsible for having a lawful reason and any required permission to contact people through WhatsApp, providing accurate business information, honoring opt-outs, and complying with applicable law, Meta policies, and WhatsApp Business rules. Clients must not use our services for spam, deception, harassment, unlawful content, or messages that infringe another person’s rights.
4. Accounts and access
Clients must keep account credentials, API keys, and connected business accounts secure and must promptly tell us about unauthorized access. A client is responsible for activity carried out through its account unless caused by our breach of a written agreement.
5. Acceptable use
You must not interfere with the service, attempt to bypass security, reverse engineer protected components, upload malicious code, access another customer’s information, or use the service to break the law or another platform’s rules. We may suspend access when necessary to protect people, the service, or a platform connection.
6. Intellectual property
Intellnovo and its licensors retain rights in our pre-existing software, tools, designs, methods, and brand. Clients retain rights in materials they provide. Ownership of custom deliverables is governed by the applicable written client agreement. You give us permission to use client materials only as needed to provide the service.
7. Service limitations
Third-party services such as Meta, WhatsApp, email, hosting, and network providers can change, limit, or interrupt their services. We do not guarantee uninterrupted delivery of messages or that a third-party platform will approve or maintain an integration. We will use reasonable efforts to investigate service issues within our control.
8. Termination
Either party may end a service according to its written agreement. We may suspend or terminate access for a serious breach, unlawful use, non-payment, or a security risk. On termination, each party will follow the applicable agreement and any lawful data-return or deletion instructions.
9. Disclaimers and liability
To the extent permitted by law, the service is provided without guarantees beyond those expressly written in the applicable client agreement. Intellnovo is not responsible for losses caused by a client’s instructions, unlawful messaging, inaccurate data, or a third-party platform outage. Nothing in these terms excludes liability that cannot legally be excluded.
10. Governing law and contact
These terms are governed by the laws of Ghana, unless a written client agreement states otherwise. Questions about these terms should be sent to platforms@intellnovo.com.